STORE POLICY

CUSTOMER CARE

How to Contact Us:

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• Email: mcarterrbeautycosmetics@gmail.com

• Our team will respond within 48-72 hours during business days (Monday to Friday). Please include your order number (if applicable) and detailed inquiry so we can assist you as efficiently as possible.

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Order Issues or Discrepancies: If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order, and we will work with you to resolve the issue.

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Returns and Exchanges: We do not accept returns and exchanges for any times due to hygiene. 

PRIVACY & SAFETY

At M Carterr Beauty Cosmetics, we are committed to protecting your privacy and ensuring a safe and secure shopping experience. This Privacy and Safety Statement outlines how we collect, use, and safeguard your personal information when you visit our website or inquire about wholesale opportunities.

**1. Information We Collect**  

When you visit our website, we may collect personal information such as your name, email address, billing and shipping addresses, and payment details for the purpose of processing your orders or responding to inquiries. If you submit a wholesale inquiry, we may also request additional business information to assess your request.

**2. How We Use Your Information**  

We use your personal information to:

- Process and fulfill your orders

- Respond to your inquiries

- Provide customer support

- Send you updates, promotions, or offers (if you opt in)

- Handle wholesale inquiries and partnerships

**3. Data Security**  

We implement appropriate physical, electronic, and managerial procedures to protect your information. All sensitive data is encrypted and stored securely. However, no method of transmission over the internet or electronic storage is 100% secure, and while we strive to protect your personal data, we cannot guarantee its absolute security.

**4. Sharing Your Information**  

We do not sell, rent, or share your personal information with third parties, except as necessary to fulfill orders or comply with the law. For example, we may share your information with third-party service providers who assist with payment processing, shipping, and order fulfillment. These partners are required to safeguard your data and use it only for the purposes for which it was shared.

**5. Cookies and Tracking Technologies**  

Our website may use cookies and other tracking technologies to enhance your browsing experience and improve our website’s performance. Cookies help us understand how you interact with our website and allow us to personalize your experience. You can choose to disable cookies through your browser settings, though this may limit certain website functionalities.

**6. Email Communications**  

By providing your email address, you consent to receive communication from M Carterr Beauty Cosmetics related to your orders or wholesale inquiries. If you wish to opt-out of marketing emails, you can unsubscribe at any time by clicking the unsubscribe link included in our emails.

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**7. Changes to This Privacy and Safety Statement**  

M Carterr Beauty Cosmetics reserves the right to update or modify this Privacy and Safety Statement at any time. We encourage you to review this page periodically for any changes.

By using our website, you acknowledge and accept the terms of this Privacy and Safety Statement.

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